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Probate & Family Court Q offers a virtual queuing system using SMS text or a dymanic Digital Display to improve the Clearance Rate.
The workflow automation, designed to optimize the court customer journey and increasing court staff statisifaction. 

Probate & Family Court Q 3.0

2014 Hampden Probate & Family Court, located in Springfield, Mass. was awarded a one time family justice grant to improve the court customer experience in family court.
Fulcrum Design was selected to design and develop a court customer flow management system. Fulcrum and the Register of the Court collaborated on the design and workflow.
2014 Court Q 1.0 was released.
2016 Court Q 2.0 was released.
2018 Court Q 3.0 was released.

Court Q User Authentication Release

Court Q 3.0 release includes upgraded security policies and functions including four-factor user identify authentication, including corporate email, SMS, and Four Digital PIN for Queue Managers.

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