2014 Hampden Probate & Family Court, located in Springfield, Mass. was awarded a one time family justice grant to improve the court customer experience in family court.
Fulcrum Design was selected to design and develop a court customer flow management system. Fulcrum and the Register of the Court collaborated on the design and workflow.
2014 Court Q 1.0 was released.
2016 Court Q 2.0 was released.
2018 Court Q 3.0 was released.
Court Q 3.0 release includes upgraded security policies and functions including four-factor user identify authentication, including corporate email, SMS, and Four Digital PIN for Queue Managers.