The High Performance Court Framework identifies four Perspectives. Perspectives concern how the interests and positions of different stakeholders involved in the legal process are affected by administrative practices. The two measurable Perspectives are Operational and the Customer.
The Customer Perspective, involve areas of effectiveness and procedural satisfaction.
Optimizing Workflow through digital automation drives efficiencies, saving staff time and lowering the court's Clearance Rate.
Providing a high-quality customer experience is an important component in devveloping a high performance courthouse.
We offer three digital solutions suites that integrate together for the optimal customer journey or stand alone solutions tailored to your courthouse needs.
Fulcrum Design, LLC is a boutique strategic management and software innovation firm renowned for its client-driven innovation since 2001. The team at Fulcrum Design is passionate about making the internet a better place one project at a time. To achieve this end, we value long-term strategic relationships. As a strategic relationship firm, we seek and select clients who mutually value long-term win/win relationships.
In 2014, Hampshire Probate and Family Court was awarded a grant to design and develop a customer-centered court queue management system. The Court selected Fulcrum Design. Shortly there after Court Q became the first court queue management system to deploy SMS virtual queuing.
The collaborative relationship has resulted in the development of an affordable suite of high performance courthouse technology.